Refund policy
Refund Policy
At WiNature, we stand behind everything we make. If something is not right, we will work with you to make it right.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unopened and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at hello@winaturewellness.com. Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hello@winaturewellness.com so we can evaluate the issue and make it right.
Exceptions — Non-Returnable Items
The following cannot be returned:
- Opened or used products
- Sale items
- Gift cards
If you have a question about a specific item, reach out and we will do our best to help.
Exchanges
The fastest way to get what you need is to return the unopened item and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at hello@winaturewellness.com.