Shipping policy
Thank you for your order. We are grateful you chose WiNature.
Where We Ship
We currently ship within the United States only. International shipping will be announced when available — join our mailing list to be the first to know.
Processing Time
All orders are processed within 2–3 business days, Monday through Friday, excluding public holidays. You will receive a confirmation email once your order has been placed, and a second email with your tracking number once it has shipped.
Orders placed on weekends or public holidays will begin processing the next business day.
Shipping Times
Standard shipping takes 5–7 business days after dispatch. Please note that delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers or events outside our control are beyond our responsibility.
Shipping Costs
Free standard shipping on all US orders over $50.
Orders under $50 will be charged a standard shipping rate at checkout.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. Use this number to follow your order through to delivery. If you have not received a tracking email within 3 business days of placing your order, check your spam folder or contact us at hello@winaturewellness.com.
Lost or Damaged Orders
If your order arrives damaged or does not arrive at all, please contact us at hello@winaturewellness.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
Contact
Questions about your order or shipment? hello@winaturewellness.com We respond within 2 business days, Monday through Friday.